Difference between Goods and Services.

Goods and Services both are used to satisfy the needs of a consumer. But it doesn't mean that they are same. Their are a huge a difference between these two.

SERVICE

GOODS

• Goods are tangible in nature whereas Services are intangible in nature. So, we can say that services can not be inventoried, patented, displayed and communication. Pricing for services is also difficult.
• Goods are standardized whereas Services are heterogeneous. So, we can say that employee actions is responsible for Service delivery and customer satisfaction. Service quality depends on many uncontrollable factors. It is not sure that what we have planned will matches with the service delivered.
• Production of goods are separate from Consumption whereas Production and Consumption is simultaneous in case of Service. So, we can say that the transaction is mainly affected by customer participating in and they also affect each others. Service outcome is mainly affected by employees.
• Goods are perishable in whereas Services are non-perishable. We can say that it is difficult to synchronize demand and supply in case of service and services can not be returned or resold.

AMAZING SERVICE BY AN AIR HOSTESS.

A old white woman arrived at her seat and saw that the passenger next to her was a black man in a crowded flight.

She got angry and called the air hostess.

Hostess asked her- "What's the problem, mam?"

The old woman said-  I was given a seat next to a black man. I can't seat here next to him. You have to change my seat.

The hostess said - "Please, calm down, mam"
Unfortunately, all the seats are occupied, but I'm still going to check if we have any.

The hostess left and returned some minutes later. Madam, as I told you, there isn't any empty seat in this class- economy class. But I spoke to the captain and he confirmed that there only one seat in the first class."

And before the woman said anything, the hostess continued

It is our company's policy to never move a person from economy class to first class.
However, given the circumstances, the commandant thinks that it would be a scandal to make a passenger travel sat next to an unpleasant person.

And turning to the black man, the hostess said- Which means, Sir, if you would be so nice to pack your handbag, we have reserved you a seat in the first class.

And all the passengers nearby, who were shocked to see the scene started applauding, some standing on their feet.

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